Cancellation and Refunds Policy

Cancellation Before Payment

You can cancel a lead package order any time before completing Razorpay payment by leaving checkout or clearing your cart. No amount is charged before successful payment.

After Successful Payment

Paid lead packages are digital products. Once leads are delivered or made available in the buyer dashboard, cancellation is generally not available.

Refund Eligibility

• Duplicate payment for the same order.
• Payment debited but no order or lead package created after verification.
• Technical delivery failure that HomeInteriors360 cannot resolve within a reasonable time.

Refund Timeline

Approved refunds are initiated to the original payment method through Razorpay or the relevant payment channel. Bank or payment provider timelines may apply after the refund is initiated.

Non-Refundable Cases

Refunds are not provided merely because a purchased lead does not convert into a project, the buyer changes their mind after delivery, or the buyer misuses or fails to contact the leads.